CONTACT ME:

• Send me an email at thepunchycat@gmail.com  

SHIPPING & DELIVERY:

• I make every toy myself and create all orders as they are received. Please allow 5  business days for me to make and ship your order unless otherwise stated.  Please contact me at thepunchycat@gmail.com if you need something sooner and I will do my best to accommodate.

• Orders placed after Dec 12 might not arrive by Christmas. Orders placed before Dec 12 are likely arrive by Christmas. Once the order leaves my possession, I don’t have control over speed of processing and delivery by USPS. If you want to have the best chance at quick delivery, order before Dec 12 and select USPS Priority Mail at checkout.

• Orders containing JUST STICKERS (no other products) ship for $1.00 via USPS First Class Mail and do not include tracking!

• You are responsible to provide The Punchy Cat with the correct and accurate shipping address. Please contact me immediately if you need to make corrections at thepunchycat@gmail.com.

• The Punchy Cat is not responsible for lost, stolen or missing packages. Please contact the shipping carrier (USPS) to file a claim.

• International shipping is available!  Please email thepunchycat@gmail.com for a quote. 
  
  

• FREE LOCAL DELIVERY FOR ORDERS $20+ THAT FALL WITHIN MY DELIVERY RADIUS.
  Free Local Delivery option will show up at checkout if you are eligible for this service.
  
  

REFUND POLICY:

• No order cancellations.  I work quickly to fulfill orders and can’t catch these requests in time.

• Exchanges and refunds will only be permitted if the product received is damaged or defective.

• In completing an order you are agreeing to these terms in full.  

• Contact me at thepunchycat@gmail.com for assistance 

DO YOU TAKE RETURNS?

• Generally no, but I want you to be happy with your purchase so please email me if you have issues.  I will do my best to turn that frown upside down! 🙂 

WHOLESALE:

• I am currently not taking on any new wholesale stockists but if you would like to be notified if that changes, please send me an email at thepunchycat@gmail.com to get on my wholesale waitlist.

STILL HAVE QUESTIONS?

• Send me an email at thepunchycat@gmail.com