FAQs
CONTACT ME:
- Send me an email at thepunchycat@gmail.com
SHIPPING:
- I make every toy myself and create all orders as they are received. Please allow 7 business days for me to make and ship your order. Items described as “ready to ship” will ship out within 2 business days. If you order a mix of ready to ship and made to order items, I will ship everything together when it is all finished. Please contact me at thepunchycat@gmail.com if you need something sooner and I will do my best to accommodate.
- *Orders containing JUST STICKERS (no other products) ship for $1.00 via USPS First Class Mail and do not include tracking!*
- You are responsible to provide The Punchy Cat with the correct and accurate shipping address. Please contact me immediately if you need to make corrections at thepunchycat@gmail.com.
- The Punchy Cat is not responsible for lost, stolen or missing packages. Please contact the shipping carrier (USPS) to file a claim.
- International shipping is available! Please email thepunchycat@gmail.com for a quote.
REFUND POLICY:
- No order cancellations. I work quickly to fulfill orders and can’t catch these requests in time.
- Exchanges and refunds will only be permitted if the product received is damaged or defective.
- In completing an order you are agreeing to these terms in full.
- Contact me at thepunchycat@gmail.com for assistance
DO YOU TAKE RETURNS?
- Generally no, but I want you to be happy with your purchase so please email me if you have issues. I will do my best to turn that frown upside down! 🙂
WHOLESALE:
- I would LOVE to make things for you to stock your shop with! Email me at thepunchycat@gmail.com for wholesale inquiries.
STILL HAVE QUESTIONS?
- Send me an email at thepunchycat@gmail.com