FAQs

 

CONTACT ME:

 

  • Send me an email at thepunchycat@gmail.com  

SHIPPING:

  • I make every toy myself and create all orders as they are received. Please allow 7 business days for me to make and ship your order.  Items described as “ready to ship” will ship out within 2 business days.  If you order a mix of ready to ship and made to order items, I will ship everything together when it is all finished.  Please contact me at thepunchycat@gmail.com if you need something sooner and I will do my best to accommodate.
  • *Orders containing JUST STICKERS (no other products) ship for $1.00 via USPS First Class Mail and do not include tracking!*
  • You are responsible to provide The Punchy Cat with the correct and accurate shipping address. Please contact me immediately if you need to make corrections at thepunchycat@gmail.com.
  • The Punchy Cat is not responsible for lost, stolen or missing packages. Please contact the shipping carrier (USPSto file a claim.
  • International shipping is available!  Please email thepunchycat@gmail.com for a quote. 

REFUND POLICY:

  • No order cancellations.  I work quickly to fulfill orders and can’t catch these requests in time.
  • Exchanges and refunds will only be permitted if the product received is damaged or defective.
  • In completing an order you are agreeing to these terms in full.  
  • Contact me at thepunchycat@gmail.com for assistance 

 

DO YOU TAKE RETURNS?

  • Generally no, but I want you to be happy with your purchase so please email me if you have issues.  I will do my best to turn that frown upside down! 🙂 

 

WHOLESALE:

  • I would LOVE to make things for you to stock your shop with!  Email me at thepunchycat@gmail.com for wholesale inquiries.

STILL HAVE QUESTIONS?

  • Send me an email at thepunchycat@gmail.com 

 

Net Orders Checkout

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