CONTACT ME:

 

• Send me an email at thepunchycat@gmail.com  

SHIPPING:

• I make every toy myself and create all orders as they are received. Please allow 7 business days for me to make and ship your order.  Items described as “ready to ship” will ship out within 2 business days.  If you order a mix of ready to ship and made to order items, I will ship everything together when it is all finished.  Please contact me at thepunchycat@gmail.com if you need something sooner and I will do my best to accommodate.

• *Orders containing JUST STICKERS (no other products) ship for $1.00 via USPS First Class Mail and do not include tracking!*

• You are responsible to provide The Punchy Cat with the correct and accurate shipping address. Please contact me immediately if you need to make corrections at thepunchycat@gmail.com.

• The Punchy Cat is not responsible for lost, stolen or missing packages. Please contact the shipping carrier (USPS) to file a claim.

• International shipping is available!  Please email thepunchycat@gmail.com for a quote. 

REFUND POLICY:

• No order cancellations.  I work quickly to fulfill orders and can’t catch these requests in time.

• Exchanges and refunds will only be permitted if the product received is damaged or defective.

• In completing an order you are agreeing to these terms in full.  

• Contact me at thepunchycat@gmail.com for assistance 

 

DO YOU TAKE RETURNS?

• Generally no, but I want you to be happy with your purchase so please email me if you have issues.  I will do my best to turn that frown upside down! 🙂 

 

WHOLESALE:

• I would LOVE to make things for you to stock your shop with!  Email me at thepunchycat@gmail.com for wholesale inquiries.

STILL HAVE QUESTIONS?

• Send me an email at thepunchycat@gmail.com